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Privacy Policy

Privacy Policy

Last updated: 10 Sep 2025

Officers Mess respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us online.

1. Information We Collect

We may collect the following types of information when you use our website, make a purchase, or interact with us:

  • Personal details such as your name, email address, phone number, and billing information when you purchase gift vouchers, make a booking, or complete a payment.

  • Function or booking information that you provide when enquiring or paying for an event.

  • Technical information such as your IP address, browser type, device details, and how you use our website (via cookies and analytics tools).

  • Marketing information if you complete forms or promotions on social media platforms, such as Facebook and Instagram, including through Meta Ad Lead Forms.

2. How We Collect Information

We collect information in several ways:

  • Directly from you when you fill out forms, purchase vouchers, or make payments on our website.

  • Through cookies and tracking technologies, such as Google Analytics, which help us understand how visitors use our website.

  • From third-party advertising platforms, such as Meta Ad Lead Forms, when you respond to one of our campaigns.

3. How We Use Your Information

We use the information we collect to:

  • Process your bookings, gift voucher purchases, and payments.

  • Communicate with you about your enquiry, booking, or order.

  • Provide customer support and respond to your questions.

  • Improve our website, services, and marketing activities.

  • Send you updates or offers (if you have opted in).

We do not sell your information to third parties.

4. Payment and Security

  • All payments are processed securely through NAB Gateway.

  • Officers Mess does not store or process your full card details on our servers.

  • NAB Gateway uses PCI DSS compliant systems and SSL encryption to protect cardholder data.

  • Officers Mess is an Australian business and the prices displayed are in Australian Dollars (AUD) only.

5. Sharing of Information

We may share your information with:

  • Service providers who help us operate our website, process payments, or run marketing campaigns (e.g., NAB, Google, Meta).

  • Government, regulators, or law enforcement if required by law.

6. Cookies & Analytics

  • We use Google Analytics to collect anonymised data about how visitors use our site. This helps us improve our website and customer experience.

  • You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct or update your details.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at [email protected]

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Officers Mess
50 Oxlade Dr, New Farm QLD 4005
Phone: (07) 3358 6188
Email: [email protected]
ABN: 71 642 101 648

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(07) 3358 6188

[email protected]

50 Oxlade Dr, New Farm QLD 4005

Contact

Copyright 2025 – Officers Mess – ABN: 71 642 101 648