Officers Mess – Terms and Conditions for events 

 

Dietary Requirements

Dietary Requirements are to be advised by client 7 days prior to the event, these dietary requirements are limited to:

• Vegetarian
• Vegan
• Gluten Free
• Non Dairy

When making canape selections be aware of your dietary requirements as we expect that your dietary requirements are satisfied within your selected items.

Officers Mess reserves the right to charge for the provision of additional meals due to dietary requirements. This fee may be up to an additional 100% of the fee charged for the ‘normal’ meal provided for the remainder of guests.

Booking Fee

A non – refundable booking fee is required to confirm your booking.

Property

Any damage caused to property and fittings at Officers Mess during an event is your financial responsibility, where this damage has been caused from actions by you or guests at the event.

While all reasonable care is taken, Officers Mess cannot be held responsible for loss or damage to personal property. You release and indemnify us from any loss, claims or liability which arises as a consequence of any loss or damage to personal property.

Entertainment

Officers Mess allows clients to engage their own entertainers for events.

Officers Mess reserves the right to refuse proposed types of entertainment. To avoid disappointment, it is desirable that all entertainers booked by clients discuss any special requirements 7 days prior to the event.

Noise Restrictions

Our Liquor Licence prohibits amplified music on the lawn and outside area of the venue.

Noise Restrictions are in effect at the venue at the below levels:

• Ballroom – Prior to 10pm – 95db After 10pm – 85db
• River Room – Prior to 10pm – 83db After 10pm – 76db

You will instruct your hired entertainers of these levels, during the course of the evening the noise levels will be monitored and venue staff will ask entertainers to adjust the sound level if required. If the entertainers do not comply with these requests, staff may switch the power off to the entertainers equipment.

Payment Details

• The final number of guests will be confirmed 14 days prior to the event date.
• At this time an invoice will be supplied to you for payment within 7 business days.
• Payment by Credit Card, Visa or Mastercard attracts a surcharge of 1.5%.
• Payment via PayPal attracts a surcharge of 2.75%.
• American Express Cards are not accepted.

Prices

Every possible effort is taken to maintain quoted prices, however all prices and menus are subject to change without notice.

Consumables not provided by Officers Mess

Officers Mess may allow you as an event organiser to supply consumables to be served to guests in the course of the event. You must seek prior approval to supply consumables from external suppliers.

These consumables may take the form of, but are not limited to:

• Wedding Cake
• Birthday Cake

In the event that Officers Mess permits you as an event organiser to bring in and serve your own consumables to guests , OFFICERS MESS accepts no responsibility or liability in relation to the goods and services not supplied by OFFICERS MESS. You, as the event organiser, release and indemnify OFFICERS MESS from any loss, claims or liability which arises as a consequence of the goods and services not supplied by Officers Mess being provided to guests.

Cancellation by Client

Cancellation of an event will result in a loss of your booking fee along with a cancellation fee. The cancellation fee is calculated on the approximate value of the event.

The fee payable is:

• Cancelling within 180 days of the event date – 25% of the value of the total event (includes venue hire, food and beverage estimated fees)
• Cancelling within 90 days of the event date – 50% of the value of the total event (includes venue hire, food and beverage estimated fees)
• Cancelling within 30 days of the event date – 75% of the value of the total event (includes venue hire, food and beverage estimated fees)
• Cancelling within 7 days of the event date – 100% of the value of the total event (includes venue hire, food and beverage estimated fees)

Cancellation of Event due to Government restrictions or venue unavailable:

Officers Mess is required to abide by all State and Federal Government restrictions imposed in relation to the COVID-19 Pandemic (Restrictions). All bookings are accepted subject to the Restrictions allowing Officers Mess to proceed with the booking. Accordingly, Officers Mess is entitled to cancel your booking at any time if Restrictions are imposed that do not permit your booking to proceed. If your booking is cancelled due to Restrictions, you are entitled to a refund in relation to all amounts that you have paid in connection with the booking.

Officers Mess may also cancel your booking if the venue is (for whatever reason) otherwise no longer available for hire on the relevant date. Officers Mess will endeavour to provide you with as much notice of cancellation as possible. If your booking is cancelled because the venue is no longer available, you are entitled to a refund in relation to all amounts that you have paid in connection with the booking.

Oral Advice

Officers Mess staff are happy to give verbal advice as a service based on the best intentions and information at the time. However, verbal advice should NOT be acted upon without written confirmation.

T&C 6 April 2024